Terms & conditions

Cook School Gift Vouchers

Cook school gift cards are valid for 12 months from date of issue unless otherwise stated. Gift cards bought between 05 November 2019 and 31 December 2019 are valid until January 1st 2021. Cooking experiences must be booked and taken within the validity period. Gift vouchers are non refundable and no cash alternative can be provided. Valid gift vouchers issued for specific cooking experience types (e.g. a One Day Cooking Experience with Nick Nairn) will be exempt from any price increases when redeemed against its intended cooking experience type during its validity. A cooking experience gift voucher can only be redeemed against the cooking experience type detailed on the gift voucher. Gift vouchers can be redeemed against cooking experiences of greater value than the cooking experience detailed on the gift voucher.


Gift voucher redemption guide

One Day Cooking Experience with Nick Nairn Can be only redeemed against a One Day Cooking Experience with Nick Nairn.

One Day Cooking Experience with Resident Chef Tutor
 Can be redeemed against a One Day Cooking Experience with Resident Chef Tutor or a One Day Cooking Experience with Nick Nairn for an additional cash/credit or debit card payment of £50.

3 Hour Cooking Experience with Resident Chef Tutor Can be redeemed against a 3 Hour Cooking Experience with Resident Chef Tutor or a One Day Cooking Experience with Resident Chef Tutor for an additional cash/credit or debit card payment of £50 or a One Day Cooking Experience with Nick Nairn for an additional cash/credit or debit card payment of £100.

Just You and Nick Half Day Cooking Experience Can only be redeemed against a Just You and Nick Half Day Cooking Experience.

Just You and Nick One Day Cooking Experience Can only be redeemed against a Just You and Nick One Day Cooking Experience.

Gift vouchers cannot be used as full or part payment for guest or celebrity chef cooking experiences.

Cancellation policy

All cancellations, without exception, must be made by telephone - call 01877 389900. Email cancellations will not by acknowledged or accepted. If cancelling a booking with more than 14 days notice, a cancellation administration fee of £10 per class place will be charged. Between 4-14 days notice, 25% of the full fee is charged. For no-shows and cancellations of less than 72 hours, the full course fee will be forfeited. This cancellation policy stands for all bookings being cancelled, even if transferring to another date. For cancellation of a booking made using a class voucher, the cancellation charge must be made at the point of cancellation or will be deducted from the voucher value. All refunds will be made in cook school vouchers; no cash refunds. If you are unable to attend at the last minute due to illness or other unforeseen circumstances, your place can be transferred to another person but not to another date.

For longer courses and those incurring travel and accommodation costs, we recommend obtaining relevant insurance.


In exceptional circumstances, we reserve the right to cancel published cooking experiences. Customers whose bookings are affected will be transferred to a suitable alternative. Scheduled cooking experiences will always take place on the day unless prevented by delays caused by force majeure which herein shall mean and include, without limitation, illness, acts of God, fire, war, earthquake, strike, lockout, labour controversy, civil commotion, acts of restrictions of any government or governmental agencies. If a cooking experience is prevented from taking place on the day by any of the above or restrictions in utility services (e.g. power cuts) an alternative cooking experience will be offered.

Our rural location can occasionally be subject to adverse weather conditions. If the Nick Nairn Cook School is open for operation and staff are able to travel to the school, customers who are not in attendance will be subject to the cancellation policy.

Rates

Printed prices are correct at time of going to press. We reserve the right to change prices at any time, which will be published on our website.

Minors attending cooking experiences

Our general cooking experiences are not suitable for under 16s. As a licensed premises, young persons aged 16 & 17 can attend with a paying, responsible adult. For cooking experiences scheduled specifically for 10-16s, minors must be also accompanied by a paying adult but no alcohol will be served on these dates.

Dietary requirements

Where possible, our chefs will accommodate dietary requests with a minimum notice of 7 days prior to the cooking experience taking place. We are unable to guarantee that our cooking experiences are suitable for food allergy sufferers. Allergies are the responsibility of the individual customer and not of the Nick Nairn Cook school. We are unable to take responsibility for allergic reactions to foodstuffs. Food prepared both on and off site may contain traces of nuts.

Alcohol policy

If you appear under 25, we will ask for relevant photo ID before serving wine. Wine will only be served to individuals aged 18 or over. It is an offence to provide alcohol to anyone aged under 18 or for an adult to secure alcohol on their behalf. We advise anyone 25 or younger to bring appropriate ID on the day. A day at the cook school includes wine with each course. Please note that this offer is not for unlimited wine. Wine should not be taken from the dining room to the kitchen. All wine will be removed from the table at the end of each cooking experience. We allow a 30 minute “drinking up time” at the end of the cooking experience. We ask you to respect our staff when enforcing this policy. In accordance with the Nick Nairn Cook School operating plan, alcohol for consumption on site must be consumed only in the designated areas. Alcohol cannot be consumed outside the premises. Alcohol sold for consumption offsite cannot be consumed on the premises.

Provisional bookings

Provisional bookings can be made for any cooking experience by telephone only and will be held for 72 hours before the places are released. To confirm the cooking or dining experience booking, payment in full must be received within that 72 hour period. We regret that we are unable to take provisional bookings for a cooking experience less than 10 days before the experience commencement.

Purchases and distance selling

Retail purchases made by telephone or via our website are subject to the distance selling regulations. Should you change your mind after making a purchase, you have 7 days to notify us that you wish to cancel your order. You may notify the school by telephone, post, fax or e-mail. Return postage expenses will be the responsibility of the purchaser returning goods. Class bookings, class voucher purchases and fresh food purchases are exempt from these regulations.

Claims of breakages or other damage must be made in writing or by e-mail within 3 days of receipt.

Delivery

In most instances, delivery for in-stock items will be within 3 working days. Orders containing non voucher items, or gift wrapped items will be delivered by an independent carrier. If there is no-one to accept the delivery, a card will be left for you to arrange an alternative delivery time direct with the carrier, THE CARRIER WILL MAKE A CHARGE FOR THIS SERVICE.

Where express delivery is offered and requested, orders must be received by 11am.

The sale of knives is restricted by law in the UK. We will only supply knives to persons within the UK who are over the age of 18. It will be taken that you are over the age of 18. if you complete the order process as this forms part of our contract of sale.

Click and collect

In-stock items orderd by 11am Mon-Fri, will be available for collection after 11am on the next working day from the collection address given when you ordered the products. unless otherwise stated, this will be:

Nairns Cook Schools Limited
Port of Menteith
Stirling
FK8 3JZ

Orders placed after 11am Mon-Fri, will be available to collect after 11am 2 working days from the date of your order, unless otherwise stated.

Orders placed on Saturday or Sunday will be available to collect after 11am on the following Tuesday.

Bank Holidays do not count as working days.

For details of how to get to the Cook School, click here.

Use of our website

Your use of our Website is governed by our terms of use. Please read them carefully as they affect your rights and obligations under the law. By using our Website you agree to be bound by these Conditions. If you do not agree to be bound by these Conditions you should not use our Website. These Conditions do not affect your statutory rights.

In order to purchase Products, Vouchers, Cooking or Dining experiences on our Website and lawfully enter into and form contracts on our Website you must:
- Register by providing your real name, e-mail address, payment details and any other requested information;
- Stipulate a bona fide delivery address. Please note that PO box nos., hotels and accommodation addresses are not acceptable.
- You must also be over 18 years of age.

You warrant that the Personal Information which you are required to provide when you register as a customer is up to date, true, accurate and complete. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. You must inform us immediately of any changes to your Personal Information by updating this as and when necessary.

We will treat all of your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK GDPR Data Protection and consumer legislation.

When you buy Products, Vouchers, Cooking or Dining experiences from us via our Website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect information about where you are on the internet (e.g. the URL you came from, IP address, domain types such as ."co.uk" and ."com"), your browser type, the country you accessed the site from, the pages of our Website that were viewed during your visit and any search terms that you entered on our Website ("User Information"). We may collect this information even if you do not register with us.

We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We will use your information only for the following purposes:

- Processing your orders

- Statistical purposes to improve our website and its services to you
- Servicing website content

- Administering our website.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

By making an offer to purchase a Product, Voucher, Cooking or Dining experience, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we may be obliged to do so.

Use of cookies

Under the new European Directive 2009/136/EC (amendment to the UK’s Privacy and Electronic Communications Regulations) it is now necessary for us to gain opted in consent from users visiting our website to use certain non essential “cookies” and to detail where cookies are used and for what purpose.

A cookie is a piece of data in text form, which identifies users' computers to our server and is stored on your computer by your web browser. Cookies in themselves do not identify individual users but identify only the computer used. We do not make any attempt to find out the identities of those visiting our website.

The only exception under the new regulations is if the cookie (or similar technologies) are employed to perform a ‘strictly necessary’ or essential service requested by the user. A good example of this is a cookie that is used to ensure that when you have chosen the goods you wish to buy and add them to your basket or proceed through the checkout, the site ‘remembers’ what you have chosen on a previous page. We do not need to get consent for this type of activity.

Our site no longer uses non essential cookies but should that change in the future, full details will be published here and opt in will be sought where and when required.

Our site currently uses essential cookies in order to recognise if you are registered with the site and to remember the contents of your shopping basket should you choose to shop online with us. Details of these cookies can be found below.

nick_nairn_cookschool_session - this is destroyed when your browser closes
cart_token - this is stored for a period of 7 days after it's last use

We also monitor how our website is accessed and navigated via web analytics software, for example, which are the most popular pages and what is the most popular time of day that users visit our site. We do this to improve our site content and navigation and we do not personally identify the user in any way during this process.

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